Frequently Asked Questions
Last Updated: October 6, 2026
Welcome to the WHTApparel FAQ page.
WHTApparel is an online women's apparel store operated by WALKER HILES TH INC. Below you can find information about orders, shipping, delivery, returns, refunds, payments, products, and customer support.
Orders
How do I place an order?
Select the product, size, color, or other available options you would like to purchase, add the item to your cart, and proceed to checkout.
Before completing payment, please review your:
- Products and quantities
- Selected size and color
- Shipping address
- Contact information
- Shipping charges
- Order total
After your order has been successfully submitted, you will receive an order confirmation using the contact information provided during checkout.
Can I change my order after placing it?
If you need to make a change, please contact us as soon as possible at:
We will make reasonable efforts to assist before the order enters fulfillment.
However, because orders may begin processing shortly after they are placed, changes cannot be guaranteed once fulfillment has started.
Can I cancel my order?
Please contact us as soon as possible at:
Orders can generally only be canceled before they enter the fulfillment or shipping process.
If your order has already entered fulfillment or has shipped, cancellation may no longer be possible.
After delivery, you may request an eligible return according to our Return & Refund Policy.
What if I entered the wrong shipping address?
Please contact us immediately at:
We will make reasonable efforts to update the address before the order enters fulfillment or is transferred to the shipping carrier.
Address changes cannot be guaranteed once fulfillment has begun or the order has shipped.
Customers are responsible for providing complete and accurate shipping information during checkout.
Shipping
Where do you ship?
WHTApparel currently ships to the 48 contiguous United States.
At this time, we do not ship to:
- Alaska
- Hawaii
- U.S. territories
- International destinations
Where are orders shipped from?
All customer orders are fulfilled and shipped from within the United States through our third-party logistics and fulfillment partners located in the United States.
Our business address and fulfillment locations may be different.
Depending on inventory availability and fulfillment arrangements, an order may be shipped from an authorized third-party fulfillment location within the United States.
What is your order cutoff time?
Our daily order cutoff time is:
6:00 PM Pacific Time (PT)
Orders placed after 6:00 PM PT, on weekends, or on U.S. federal holidays will generally enter our processing schedule on the next business day.
The cutoff time determines when an order enters processing and does not guarantee same-day shipment.
How long does order processing take?
Orders are generally processed within:
1–2 business days
Business days are Monday through Friday, excluding U.S. federal holidays.
Processing may include order verification, payment confirmation, preparation, packaging, and transfer to the shipping carrier or fulfillment partner.
How long does shipping take?
After an order has been processed, estimated shipping transit time is:
2–3 business days
The estimated total delivery timeframe is:
3–5 business days
This includes:
- Processing: 1–2 business days
- Shipping transit: 2–3 business days
Delivery times are estimates and are not guaranteed delivery dates.
How much does shipping cost?
For orders under $200 USD:
$15 USD Flat-Rate Standard Shipping
For orders of $200 USD or more:
Free Standard Shipping
Applicable shipping charges will be shown during checkout before you complete your purchase.
Will I be charged extra if my order ships in multiple packages?
No.
In some circumstances, products from the same order may be shipped separately because of inventory availability or fulfillment arrangements.
You will not be charged an additional shipping fee solely because an eligible order is divided into multiple packages.
How can I track my order?
When tracking information becomes available, you will receive a shipping confirmation containing your tracking details.
Please allow some time for the shipping carrier's tracking system to update after the tracking number is issued.
If you have questions about your shipment, contact:
Why has my tracking information not updated?
Tracking information may not become active immediately after a shipping confirmation is sent.
Carriers may require additional time to scan and update the package within their system.
If your tracking information remains unchanged for an unusual period, please contact us at:
What if my package is delayed?
Delivery delays may occasionally occur because of:
- Carrier transportation delays
- Severe weather
- U.S. federal holidays
- High seasonal shipping volume
- Incorrect or incomplete delivery information
- Carrier operational disruptions
- Other circumstances outside our reasonable control
If your order appears to be significantly delayed beyond the estimated delivery timeframe, contact:
Please include your order number and tracking information when available.
What if tracking says delivered but I cannot find my package?
Please first:
- Check around the delivery location
- Check with household members
- Check with neighbors when appropriate
- Check other safe delivery areas around the property
- Review the carrier's tracking information
- Contact the shipping carrier when appropriate
If you still cannot locate the package, contact:
and provide your order number and tracking information.
Returns
Do you accept returns?
Yes.
We accept eligible returns for both defective and non-defective products.
Return requests must generally be submitted within:
30 days from the date the order is delivered.
What condition must returned products be in?
For non-defective returns, we accept new items only.
Eligible items must generally be:
- Unworn
- Unwashed
- Unused
- Unaltered
- Free from stains, odors, makeup, deodorant, perfume, or other signs of wear
- In original condition
- Returned with original tags, packaging, and accessories when applicable
Please keep original tags attached until you are satisfied with the product.
How do I request a return?
Returns are accepted by mail only.
Before mailing any product, please contact:
Please include:
- Your order number
- The product you wish to return
- The reason for the return
- Photographs if the product arrived damaged, defective, or incorrect
Our customer service team will provide the appropriate return instructions and authorized return address.
Where do I send my return?
All authorized WHTApparel customer return locations are located within the United States.
Because we work with third-party logistics and fulfillment partners, the authorized return location may differ from our business address.
Before mailing a return, please contact:
to obtain the correct authorized U.S. return address.
Please do not mail a return to our business address unless our customer service team specifically instructs you to do so.
Do I have to return products internationally?
No.
All authorized customer return locations are located within the United States.
Eligible returns will not be required to be sent to an international return address.
Who pays for return shipping?
Under our standard return policy:
Customers are responsible for return shipping costs.
WHTApparel does not charge a separate fixed return shipping fee.
Actual return shipping costs may vary depending on:
- Customer location
- Authorized U.S. return location
- Package size and weight
- Shipping carrier
- Shipping service selected
We recommend using a trackable shipping service and keeping your shipping receipt and tracking number until the return is completed.
Do you charge a restocking fee?
No.
We do not charge a restocking fee for eligible returns.
Do you offer exchanges?
No.
We do not currently offer direct exchanges.
If you would like a different:
- Size
- Color
- Style
- Product
you may return an eligible item according to our Return & Refund Policy and place a new order.
Product availability is not guaranteed while a return is being processed.
Refunds
How will I receive my refund?
Approved refunds are issued to the original payment method used for the order.
How long does a refund take?
Once an eligible returned product has been received and inspected, approved refunds are generally processed within:
10 business days
After we issue the refund, your bank, credit card company, or payment provider may require additional time to post the funds to your account.
Are original shipping charges refundable?
For returns based on customer preference, including:
- Change of mind
- Incorrect size selected
- Incorrect color selected
- Fit preference
- Other non-defective return reasons
original shipping charges are generally non-refundable.
If your order originally qualified for free shipping, no original shipping charge will be deducted solely because the order received free shipping.
What if I have not received my refund?
If we have confirmed that your refund has been processed but you have not received it:
- Check your bank or payment account.
- Contact your credit card company or payment provider.
- Contact your bank to ask about pending posting times.
If you still need assistance, contact:
Damaged, Defective, or Incorrect Items
What should I do if my item arrives damaged or defective?
Please contact us as soon as possible at:
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs showing the damage or defect
- Photographs of the shipping package when relevant
Please keep the product, original packaging, tags, and shipping materials until we have reviewed the issue.
Do not mail the product back before receiving return instructions.
What should I do if I receive the wrong item?
Please contact:
and provide:
- Your order number
- Details of the item received
- Clear photographs of the product
- Photographs of the packaging when relevant
We will review the issue and provide the appropriate next steps.
Products
How can I choose the correct size?
Please review the size information provided on the applicable product page before placing your order.
Measurements and sizing may vary between products.
If product-specific measurements are provided, we recommend comparing them with clothing that fits you well.
Will product colors look exactly the same as they do on my screen?
We make reasonable efforts to display product colors accurately.
However, slight differences may occur because of:
- Screen settings
- Device displays
- Lighting
- Photography
- Manufacturing variations
Minor visual differences do not necessarily mean the product is defective.
Are products subject to availability?
Yes.
All products are subject to availability.
In rare cases, an item may become unavailable after an order is placed because of inventory discrepancies or fulfillment issues.
If we are unable to fulfill an item, we will contact you and issue an appropriate refund for the unavailable product.
Payments
What currency do you use?
All prices on WHTApparel are displayed in:
U.S. Dollars (USD)
unless otherwise stated.
What payment methods do you accept?
Available payment methods are displayed during checkout.
Payments are processed through Shopify and authorized third-party payment providers.
Please rely on the payment options displayed at checkout for the current available payment methods.
Is my payment information secure?
Payments are processed through authorized payment providers using secure checkout technology.
WHTApparel does not intentionally store complete payment card numbers or card security codes on its own systems.
Please enter payment information only through the secure checkout process on our website.
Will I see all charges before paying?
Yes.
Before completing your purchase, checkout will display the applicable:
- Product prices
- Shipping charges
- Taxes, where applicable
- Order total
You will have the opportunity to review the order before submitting payment.
Privacy
How do you use my personal information?
We use personal information for legitimate business purposes such as:
- Processing orders
- Arranging fulfillment and shipping
- Providing tracking information
- Processing returns and refunds
- Responding to customer service requests
- Preventing fraud
- Maintaining website security
- Improving our services
- Complying with legal obligations
For more information, please review our Privacy Policy.
Do you sell customer contact information?
No.
WHTApparel does not sell customer names, email addresses, phone numbers, or mailing addresses to third parties for their independent use.
We may share information with service providers when reasonably necessary to process payments, fulfill orders, ship products, provide customer service, operate our website, or perform other legitimate business functions.
Promotions
Do you offer promotions or discount codes?
From time to time, WHTApparel may offer promotional pricing or discount codes.
Promotions may be subject to specific conditions, including:
- Expiration dates
- Minimum purchase requirements
- Product exclusions
- Eligibility requirements
- Usage limits
Any applicable terms will be disclosed with the promotion.
Unless otherwise stated, promotions cannot be combined.
Customer Support
How can I contact WHTApparel?
You can contact us using the following information:
Brand: WHTApparel
Legal Business Name: WALKER HILES TH INC
Business Address: 1003 State Route 68, East Brady, PA 16028, United States
Email: service@whtapparel.com
Phone: +1 341-237-8680
For questions about:
- Products
- Orders
- Shipping
- Tracking
- Returns
- Refunds
- Payments
- Privacy
please contact:
Is the business address the same as the return address?
Not necessarily.
Our business address is our business contact address.
Because WHTApparel uses third-party logistics and fulfillment partners, the authorized return location may be different.
All authorized return locations are within the United States.
Please contact service@whtapparel.com before mailing any return to receive the correct authorized U.S. return address and instructions.