Shipping policy
Last Updated: October 6, 2026
Thank you for shopping with WHTApparel.
This Shipping Policy explains where we ship, where orders are fulfilled, our order processing and estimated delivery times, shipping charges, tracking information, and other important details related to the delivery of your order.
WHTApparel is an online women's apparel store operated by WALKER HILES TH INC.
Shipping Area
WHTApparel currently ships to the 48 contiguous United States.
At this time, we do not ship to:
- Alaska
- Hawaii
- U.S. territories
- International destinations
All customer orders are fulfilled and shipped from within the United States through our third-party logistics and fulfillment partners located in the United States.
Our business address and fulfillment locations may be different. Depending on inventory availability and fulfillment arrangements, an order may be dispatched from an authorized third-party fulfillment location within the United States.
Order Cutoff Time
Our daily order cutoff time is:
6:00 PM Pacific Time (PT)
Orders placed before 6:00 PM PT on a business day will be considered received that business day for purposes of our processing schedule.
Orders placed after 6:00 PM PT, on weekends, or on U.S. federal holidays will generally be considered received on the next business day.
The order cutoff time determines when an order enters our processing schedule. It does not guarantee same-day shipment.
Order Processing Time
Orders are generally processed within:
1–2 business days
Our standard processing days are:
Monday through Friday, excluding U.S. federal holidays.
Processing may include:
- Order verification
- Payment confirmation
- Product preparation
- Packaging
- Transfer to the shipping carrier or fulfillment partner
Processing time begins according to the order cutoff rules described above.
Processing time is separate from shipping transit time.
Estimated Shipping Time
After an order has been processed and transferred to the shipping carrier, the estimated shipping transit time is:
2–3 business days
Our estimated total delivery timeframe is therefore:
3–5 business days
This consists of:
- Order processing: 1–2 business days
- Shipping transit: 2–3 business days
Business days are Monday through Friday, excluding U.S. federal holidays.
Delivery times are estimates and are not guaranteed delivery dates.
Delivery may occasionally be affected by circumstances outside our reasonable control, including:
- Carrier delays
- Severe weather
- U.S. federal holidays
- High seasonal shipping volume
- Incorrect or incomplete delivery information
- Carrier operational disruptions
- Other unforeseen transportation delays
Shipping Rates
Shipping charges are based on the total value of the order before shipping charges are applied.
Orders of $200 USD or More
Free Standard Shipping
Orders Under $200 USD
$15 USD Flat-Rate Standard Shipping
Applicable shipping charges will be clearly displayed during checkout before the customer completes the purchase.
Customers will not be charged an additional shipping fee solely because an eligible order is divided into multiple packages.
Order Tracking
When tracking information becomes available, customers will receive a shipping confirmation containing tracking details after the order has been dispatched.
Please allow time for the shipping carrier's tracking system to update.
Tracking information may not become active immediately after a shipping confirmation or tracking number is issued.
If you have questions regarding your tracking information, please contact:
Shipping Address
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please carefully review the following before completing checkout:
- Recipient name
- Street address
- Apartment, suite, or unit number, if applicable
- City
- State
- ZIP code
- Email address
- Phone number, when requested
If you discover an error in your shipping information after placing an order, please contact us as soon as possible at:
We will make reasonable efforts to assist before the order has entered fulfillment or been transferred to the shipping carrier.
However, address changes cannot be guaranteed once an order has entered fulfillment or has been shipped.
WHTApparel is not responsible for delivery delays, failed deliveries, or additional delivery issues caused by incorrect or incomplete shipping information provided by the customer.
Delivery Estimates
The delivery times displayed on our website, during checkout, in an order confirmation, or in a shipping confirmation are estimates.
Our standard estimated total delivery timeframe is:
3–5 business days
This includes:
- 1–2 business days for order processing
- 2–3 business days for shipping transit
We do not guarantee delivery on a specific date unless a specific delivery guarantee is expressly provided during checkout.
Carrier delays, weather conditions, holidays, high shipping volumes, or other circumstances outside our reasonable control may affect the estimated delivery date.
Delivery Delays
Although we aim to process and deliver orders within the estimated timeframe, delays may occasionally occur.
Possible causes of delay include:
- Carrier transportation delays
- Severe weather
- U.S. federal holidays
- High seasonal order or shipping volume
- Incorrect or incomplete shipping information
- Carrier operational disruptions
- Events outside our reasonable control
If your order appears to be significantly delayed beyond the estimated delivery timeframe, please contact:
Please include your order number and tracking information, when available, so that we can review the shipment status.
Lost Packages
If tracking information shows an unusual delay or your package has not arrived within the expected delivery timeframe, please contact us at:
Please provide:
- Your order number
- Your name
- Your shipping address
- Available tracking information
We will review the available shipment information and assist with the appropriate next steps.
If carrier tracking shows that a package has been delivered but you cannot locate it, please first:
- Check around the delivery location
- Check with household members
- Check with neighbors when appropriate
- Check other safe delivery areas around the property
- Review the carrier tracking details
- Contact the shipping carrier when appropriate
You may also contact our customer service team for additional assistance.
Damaged Packages or Products
Please inspect your order after delivery.
If your package or product arrives damaged, please contact us as soon as possible at:
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the damaged product
- Photographs of the shipping package when relevant
We may request additional information when reasonably necessary to review the issue.
Damaged, defective, or incorrect products will be handled in accordance with our Return & Refund Policy.
Please keep the product, original packaging, and shipping materials until the issue has been reviewed.
Multiple Shipments
In some circumstances, items within the same order may be shipped separately because of inventory availability or third-party fulfillment arrangements.
If an order is divided into multiple shipments:
- Packages may arrive at different times
- Separate tracking numbers may be issued
- Customers may receive more than one shipping confirmation
Customers will not be charged an additional shipping fee solely because an eligible order is divided into multiple shipments.
Refused or Undeliverable Packages
Customers are responsible for providing accurate and complete delivery information.
A shipment may be returned to the fulfillment location because of circumstances including:
- Incorrect address
- Incomplete address
- Refused delivery
- Repeated unsuccessful delivery attempts
- Other carrier-determined delivery issues
If a package is returned because of customer-provided delivery information or refusal of delivery, additional shipping charges may apply if the customer requests reshipment.
Please contact us at service@whtapparel.com if your package is returned as undeliverable.
Returns
Eligible products may be returned according to our Return & Refund Policy.
All authorized customer return locations are located within the United States.
Because our authorized return locations may differ from our business address, customers must contact:
before mailing any return to obtain the correct authorized U.S. return address and return instructions.
Please do not mail a return to our business address unless our customer service team specifically instructs you to do so.
Contact Us
If you have questions about shipping, delivery, tracking, fulfillment, or your order, please contact us:
Brand: WHTApparel
Legal Business Name: WALKER HILES TH INC
Email: service@whtapparel.com
Phone: +1 341-237-8680
Business Address: 1003 State Route 68, East Brady, PA 16028, United States
Customer orders are fulfilled and shipped from within the United States through our third-party logistics and fulfillment partners.
For return requests, please contact service@whtapparel.com before mailing any product so that we can provide the appropriate authorized U.S. return address and instructions.