Refund policy

Last Updated: September 1, 2026

Thank you for shopping with WHTApparel. We want customers to have clear information about returns and refunds before making a purchase.

WHTApparel is operated by WALKER HILES TH INC. This Return and Refund Policy applies to eligible purchases made through our online store.

1. Return Window

We accept eligible returns requested within 30 days of the date your order is delivered.

Returns may be requested for reasons including:

  • The item does not fit as expected

  • You changed your mind

  • You ordered the wrong size or color

  • The item is damaged or defective

  • You received the wrong item

Return requests submitted more than 30 days after delivery may not be accepted.

2. Return Eligibility

To qualify for a return, the item must generally be:

  • Unworn

  • Unwashed

  • Unused

  • Free from stains, odors, makeup, deodorant, perfume, or other signs of wear

  • In its original condition

  • Returned with original tags, packaging, and accessories when applicable

  • Accompanied by valid proof of purchase or an order number

We reserve the right to reject a return if the product shows clear signs of wear, washing, alteration, misuse, or damage caused after delivery.

Please try on clothing carefully and avoid removing tags until you are satisfied with the fit and condition.

3. How to Start a Return

Before returning any item, please contact our customer service team at:

Email: service@whtapparel.com

Please include:

  • Your order number

  • The item you wish to return

  • The reason for the return

  • Photos of the item if it arrived damaged, defective, or incorrect

Our customer service team will review your request and provide return instructions and the appropriate return address.

Please do not send a return to our business address without first contacting us.

Because some orders are handled through our third-party fulfillment partners, the authorized return location may be different from our business address.

Returns sent without prior authorization or to an incorrect address may experience delays or may not be accepted.

4. Return Shipping Costs

Change of Mind, Size, Color, or Other Non-Defective Returns

If you are returning an item because you changed your mind, ordered the wrong size or color, or no longer want the product, the customer is responsible for the return shipping cost.

Return shipping charges are not deducted by WHTApparel unless otherwise agreed in writing. Customers should use a trackable shipping service when returning products.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or materially different from what you ordered, please contact us as soon as possible.

After we verify the issue, WHTApparel will provide an appropriate resolution and will be responsible for reasonable return shipping costs when a return is required due to our error or a verified product defect.

Please do not discard the product or packaging until your claim has been reviewed.

5. Damaged or Incorrect Orders

Please inspect your order after delivery.

If your item is damaged, defective, or incorrect, contact us at service@whtapparel.com and provide:

  • Your order number

  • A description of the issue

  • Clear photographs showing the product and the problem

  • Photographs of the shipping package when relevant

We will review the information and provide an appropriate solution, which may include a replacement, return, or refund depending on the circumstances.

6. Refunds

After we receive and inspect your returned item, we will notify you whether the return has been approved.

If approved, your refund will be issued to your original payment method.

Approved refunds are generally processed by us within 10 business days after the returned product has been received and inspected.

After we issue the refund, your bank, credit card company, or payment provider may require additional time to post the funds to your account. Processing times vary by financial institution and are outside our control.

7. Original Shipping Charges

Original shipping charges are generally non-refundable for returns caused by a change of mind, incorrect size selection, incorrect color selection, or other customer preference reasons.

If the return results from a verified defective, damaged, or incorrect item caused by us, applicable original shipping charges may also be refunded when appropriate.

8. Partial Refunds

In certain circumstances, we may issue only a partial refund if an item is returned:

  • With visible signs of use

  • Without original tags or packaging

  • With missing parts or accessories

  • In a condition materially different from the condition in which it was delivered

  • Damaged for reasons unrelated to a product defect or shipping issue

Any reduction in the refund will be based on the actual condition of the returned product where permitted by applicable law.

9. Exchanges

We do not currently guarantee direct exchanges.

If you need a different size, color, or product, the simplest option is to return the eligible item under this policy and place a new order for the desired item.

This helps avoid delays caused by changing product availability.

If your order was incorrect or defective, please contact us before placing a replacement order so that we can review the issue.

10. Order Cancellations

If you need to cancel an order, please contact us at service@whtapparel.com as soon as possible.

Orders can generally only be canceled before they enter the fulfillment or shipping process.

Because orders may begin processing shortly after they are placed, we cannot guarantee that a cancellation request can be completed.

If an order has already shipped, you may request a return after delivery in accordance with this Return and Refund Policy.

11. Refused and Undeliverable Packages

If a package is returned to us because of an incorrect or incomplete shipping address provided by the customer, refusal of delivery, or repeated unsuccessful delivery attempts, additional shipping charges may apply if the customer requests reshipment.

If a refund is requested instead, actual shipping costs already incurred may be deducted from the refund where permitted by applicable law.

Please verify your shipping address carefully before completing your order.

12. Late or Missing Refunds

If you have received confirmation that a refund has been issued but do not see it in your account:

  1. Check your bank or payment account again.

  2. Contact your credit card company or payment provider.

  3. Contact your bank, as posting times may vary.

If you have completed these steps and still have not received your refund, please contact us at service@whtapparel.com.

13. Return Processing

Returns are inspected after they arrive at the authorized return location.

Please allow reasonable time for delivery, inspection, and refund processing.

We recommend keeping your return tracking information until your return has been completed and your refund has been confirmed.

14. Consumer Rights

Nothing in this Return and Refund Policy is intended to limit or exclude rights available to customers under applicable consumer protection laws.

Where applicable law provides rights greater than those described in this policy, those legal rights will apply.

15. Contact Us

If you have questions about a return, refund, damaged product, or your order, please contact us:

Brand: WHTApparel
Legal Business Name: WALKER HILES TH INC
Business Address: 1003 State Route 68, East Brady, PA 16028, United States
Email: service@whtapparel.com
Phone: +1 341-237-8680

Please contact us before sending any return so that we can provide the correct return instructions and authorized return address.