Refund policy
Last Updated: October 6, 2026
Thank you for shopping with WHTApparel.
WHTApparel is an online women's apparel store operated by WALKER HILES TH INC. We want customers to clearly understand our return and refund terms before making a purchase.
This Return & Refund Policy applies to eligible products purchased through whtapparel.com and delivered within the United States.
1. Return Window
We accept eligible return requests within:
30 days from the date the order is delivered.
We accept returns for both defective and non-defective eligible products.
Eligible return reasons may include:
- Change of mind
- Incorrect size or color selected by the customer
- The product does not fit as expected
- The item arrived damaged
- The item arrived defective
- The wrong item was received
Return requests submitted more than 30 days after delivery may not be accepted unless otherwise required by applicable law.
The 30-day return period begins on the date the order is confirmed as delivered, not on the order date or shipment date.
2. Eligible Item Condition
We accept returns of new items only.
To qualify for a return, a non-defective item must be:
- Unworn
- Unwashed
- Unused
- Unaltered
- Free from stains, odors, makeup, deodorant, perfume, or other signs of wear
- In its original condition
- Returned with original tags, packaging, and accessories, when applicable
- Accompanied by a valid order number or proof of purchase
Items showing signs of wear, washing, alteration, misuse, or customer-caused damage may not qualify for return.
For products that arrive damaged, defective, or incorrect, please contact us before returning the item so we can review the issue and provide the appropriate return instructions.
Please try on apparel carefully and keep the original tags attached until you are satisfied with the product.
3. Return Method
Returns are accepted by mail only.
We do not currently offer in-store returns.
Before mailing any product back, customers must contact:
Email: service@whtapparel.com
Please provide:
- Your order number
- The product you wish to return
- The reason for the return
- Photographs if the product arrived damaged, defective, or incorrect
After reviewing the request, our customer service team will provide the return instructions and the appropriate authorized return address.
4. Return Location
All authorized WHTApparel customer return locations are located within the United States.
Customers will not be required to send an eligible return to an international return address.
Because WHTApparel works with third-party fulfillment and logistics partners within the United States, the authorized return location may differ from our business address.
Please do not mail a return to our business address unless our customer service team specifically instructs you to do so.
Before mailing any return, contact:
to obtain the correct authorized U.S. return address and return instructions.
Returns sent to an unauthorized or incorrect address may be delayed or may not be accepted.
5. Return Shipping Costs
Customers are responsible for return shipping costs.
WHTApparel does not charge a separate fixed return shipping fee.
Customers arrange and pay for shipping the eligible returned product to the authorized return location within the United States.
Actual return shipping costs may vary depending on:
- The customer's location
- The authorized U.S. return location
- Package size and weight
- Shipping carrier
- Shipping service selected
Return shipping costs paid directly to a shipping carrier are generally non-refundable.
We strongly recommend using a trackable shipping service and keeping the shipping receipt and tracking information until the return and refund have been completed.
If a product arrived damaged, defective, or incorrect, please contact us before mailing the product so we can review the issue and provide the appropriate instructions.
Nothing in this section limits any rights available under applicable law.
6. Damaged, Defective, or Incorrect Items
We accept eligible returns for products that arrive:
- Damaged
- Defective
- Incorrect
- Materially different from the product ordered
Please inspect your order after delivery.
If there is a problem, contact:
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs showing the damage or defect
- Photographs of the shipping package when relevant
Our customer service team will review the information and provide the appropriate return instructions and authorized U.S. return address.
Please keep the product, original packaging, tags, and shipping materials until the issue has been reviewed.
Do not mail a damaged, defective, or incorrect product before receiving return instructions from us.
7. Return Inspection
Once an eligible return is delivered to the authorized return location, the returned product will be inspected.
For non-defective returns, we will verify that the product meets the eligibility requirements described in this policy.
If the return is approved, we will proceed with the refund.
If a returned product does not meet the stated return conditions, we may decline the return where permitted by applicable law.
8. Refunds
Approved refunds are issued to the original payment method used for the order.
We process approved refunds within:
10 business days after the returned product has been received and inspected.
You will receive confirmation after the refund has been processed.
After we issue the refund, your bank, credit card company, or payment provider may require additional time to post the refund to your account.
Any additional posting time required by your financial institution is outside WHTApparel's control.
9. Original Shipping Charges
For returns made because of customer preference, including:
- Change of mind
- Incorrect size selected
- Incorrect color selected
- Fit preference
- Other non-defective return reasons
the original shipping charge is generally non-refundable.
If an order received free standard shipping, no original shipping charge will be deducted solely because the customer qualified for free shipping at the time of purchase.
For damaged, defective, or incorrect products, any applicable adjustment relating to the original shipping charge will be reviewed based on the circumstances and applicable law.
10. Restocking Fee
We do not charge a restocking fee for eligible returns.
No percentage-based or fixed restocking fee is deducted from an approved refund.
11. Exchanges
We do not currently offer direct exchanges.
If you would like a different:
- Size
- Color
- Style
- Product
you may return the eligible item according to this Return & Refund Policy and place a separate new order.
Product availability is not guaranteed while a return is being processed.
12. Order Cancellations
If you need to cancel an order, please contact us as soon as possible at:
Orders can generally only be canceled before they enter the fulfillment or shipping process.
Because orders may begin processing shortly after being placed, cancellation requests cannot be guaranteed.
If an order has already entered fulfillment or has shipped, it generally cannot be canceled.
After delivery, the customer may request an eligible return according to this Return & Refund Policy.
13. Refused or Undeliverable Packages
Customers are responsible for providing complete and accurate shipping information at checkout.
Packages may be returned to the sender because of circumstances including:
- Incorrect shipping address
- Incomplete shipping address
- Refused delivery
- Repeated unsuccessful delivery attempts
If a package is returned because of customer-provided delivery information or refusal of delivery, additional shipping costs may apply if the customer requests reshipment.
If a refund is requested instead, shipping costs already incurred may be non-refundable where permitted by applicable law.
Please verify your shipping address carefully before completing your order.
14. Return Tracking
Customers are strongly encouraged to use a trackable shipping service when mailing a return.
Please keep the return tracking number until:
- The package has been delivered to the authorized return location
- The returned item has been inspected
- The refund has been processed
WHTApparel cannot verify receipt of a return package that has no valid delivery confirmation or tracking information.
15. Late or Missing Refunds
If we have confirmed that your refund has been processed but you have not yet received it:
- Check your bank or payment account.
- Contact your credit card company or payment provider.
- Contact your bank, as processing and posting times may vary.
If you have completed these steps and still have not received your refund, please contact:
16. Consumer Rights
Nothing in this Return & Refund Policy is intended to limit or exclude rights that customers may have under applicable consumer protection laws.
Where applicable law provides customers with rights greater than those described in this policy, those legal rights will apply.
17. Contact Us
If you have questions regarding a return, refund, cancellation, damaged or defective product, or an order, please contact us:
Brand: WHTApparel
Legal Business Name: WALKER HILES TH INC
Business Address: 1003 State Route 68, East Brady, PA 16028, United States
Email: service@whtapparel.com
Phone: +1 341-237-8680
Important Return Address Information
Our business address is our business contact address and is not necessarily the authorized return address.
All authorized customer return locations are located within the United States.
Before mailing any return, please contact:
to obtain the correct authorized U.S. return address and return instructions.
Please do not mail any return to our business address unless our customer service team specifically instructs you to do so.